Frequently Asked Questions (FAQ)
Find answers to common questions about your orders, shipping, payments, and our products.
🚚 1. How long does shipping take?
We process orders within 1–2 business days.
Delivery typically takes 3–7 business days within the U.S., depending on your location.
📦 2. How can I track my order?
You can track your order by visiting our Track Your Order page.
Enter your Order ID and Email Address to view your shipment status.
💳 3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, AMEX)
- PayPal
- Google Pay & Apple Pay (on supported devices)
🔁 4. What is your return and refund policy?
You may return unused items within 30 days of delivery.
Please refer to our full Refund & Return Policy for details.
🛠️ 5. What if my product is damaged or incorrect?
Please contact us at support@trusoilusa.com with your order number and photos of the issue.
We’ll arrange a replacement or refund as quickly as possible.
🧴 6. Are Trusoil products safe for car paint and interiors?
Yes. Our products are specially formulated to be safe for paint, plastic, leather, rubber, and metal surfaces.
They do not harm or discolor your vehicle.
🌎 7. Do you offer international shipping?
Currently, we only ship within the United States.
We are working to expand our shipping zones in the future.
🧾 8. Can I cancel my order after placing it?
You can request a cancellation within 12 hours of placing your order.
After that, the order may already be processed and shipped.
🎁 9. Where do I apply a discount code?
At checkout, enter your discount code in the “Apply Coupon” field and click “Apply” to redeem it.
📩 10. How can I contact customer support?
You can reach us via:
📧 Email: support@trusoilusa.com
🕐 Support Hours: 9AM – 6PM (PST), Monday to Friday
✅ Want more help?
Feel free to reach out. We’re here to help you get the best from your car care experience with Trusoil.