Effective Date: 09/01/2025
Company: Colorland LLC – Trusoil USA
Website: www.trusoilusa.com

1. Shipping Policy

1.1. General Shipping Information

At Trusoil USA, we are committed to delivering your order quickly and securely. All orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).

You will receive a confirmation email with tracking details once your order has shipped.

1.2. Shipping Locations

We currently ship to all 50 U.S. states.
At this time, we do not offer international shipping.
Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

1.3. Shipping Methods & Delivery Times

We partner with trusted carriers such as USPS, UPS, and FedEx. Delivery times may vary depending on your location:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (available in select areas)

1.4. Shipping Costs

Free Standard Shipping on orders over $50.
Orders under $50 will have shipping calculated at checkout.
Expedited and Overnight options will be charged according to carrier rates.

1.5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package directly on the carrier’s website.

1.6. Delayed or Lost Packages

While we strive for timely delivery, delays may occur due to factors beyond our control (weather, carrier issues, holidays).

If your order is significantly delayed, please contact us at support@trusoilusa.com.
If your package is lost in transit, we will assist you in filing a claim with the carrier.

1.7. Damaged Shipments

If your order arrives damaged:

Take photos of the package and damaged items.
Contact us within 48 hours of delivery at support@trusoilusa.com.
We will arrange for a replacement or refund.

2. Frequently Asked Questions (FAQ)

2.1. Where do you ship?

We currently ship to all 50 U.S. states. At this time, we do not ship internationally or to P.O. Boxes / APO addresses.

2.2. How long does shipping take?

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (select areas)

Orders are processed within 1–2 business days (excluding weekends and holidays).

2.3. Do you offer free shipping?

Yes! We offer Free Standard Shipping on orders over $50.

2.4. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track your package directly on the carrier’s website.

2.5. What if my order arrives damaged?

If your items arrive damaged, please:

Take photos of the package and items
Contact us within 48 hours at support@trusoilusa.com
We’ll arrange a replacement or refund.

2.6. What is your return policy?

We offer a 30-day return guarantee. If you’re not satisfied with your purchase, contact us for a return authorization. Items must be unused, in original packaging.

2.7. Can I cancel or change my order?

Orders can be canceled or changed before shipping. Please contact us immediately after placing your order. Once shipped, changes cannot be made.

2.8. Do you offer bulk or wholesale pricing?

Yes, we provide bulk discounts and wholesale options. Please email support@trusoilusa.com for inquiries.

2.9. Are Trusoil products safe for all vehicles?

Yes! Our formulas are pH balanced and safe for paint, glass, wheels, and interior surfaces. Perfect for DIY car care at home.

2.10. How do I contact customer support?

📧 Email: support@trusoilusa.com
📍 Address: 21584 SW Grainery Pl, Sherwood, Oregon, USA