Effective Date: 09/01/2025
Company: Colorland LLC – Trusoil USA
Website: www.trusoilusa.com
1. Overview
At Trusoil USA, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with our 30-Day Money Back Guarantee.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Proof of purchase (order number or receipt) is required.
- Certain items (e.g., clearance items or gift cards) may be non-returnable.
3. Return Process
- Contact us at support@trusoilusa.com with your order number and reason for return.
- Our support team will provide you with return instructions.
- Pack the items securely in original packaging.
- Ship the product to the return address provided by our team.
⚠️ Please do not send products back to the manufacturer address without authorization, as this may delay processing.
4. Shipping Costs for Returns
- Customers are responsible for return shipping costs, unless the product is defective or you received the wrong item.
- In case of defective or incorrect items, we will cover return shipping.
5. Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Shipping charges from your original order are non-refundable.
6. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same product, please contact us at support@trusoilusa.com.
7. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, first check your bank account.
- Then, contact your credit card company and bank, as processing time may vary.
- If you still have not received your refund, email us at support@trusoilusa.com.
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Colorland LLC – Trusoil USA
📧 Email: support@trusoilusa.com
📍 Address: 21584 SW Grainery Pl, Sherwood, Oregon, USA